An order may be canceled within 24 hours of purchase without penalty. While production doesn’t start right away, materials are purchased after that 24-hour cancellation period and a spot on the production line is secured. Standard, in-stock and pre-stock items are eligible for return at any time prior to delivery with a 15 percent restocking fee. Standard, in-stock, and pre-stock items can be returned within seven days of delivery with a 15 percent restocking fee, in addition to the cost of shipping back to our facility. If items are returned damaged, an additional charge for repairs will apply. Personalized items cannot be canceled or returned, no exceptions.